I want to thank you for the way you handled the trip from Roatan (an island off Honduras) to Cebu, Philippines for our three cats. They were just as calm and happy when they arrived, we’d have never guessed they had been on a 3 day trip around the world.
I was especially impressed when I found out that one of their connecting flights was late and instead of just putting them on the next flight which did not have sufficient air circulation, you held them safely until they could get on another flight that was safe. I am sure you deal everyday with people whose pets are family and very dear to them. We were concerned since this was the first time we had shipped our pets anyway but in the cabin. It was a delight to find them in such obviously good condition.
I have already recommended your company to friends who are having a hard time shipping their pets overseas. It is complicated and even one little glitch in a foreign country can spell disaster. We thank you for your conscientious and kind treatment and won’t hesitate to use you in the future.
p.s. we’re still trying to get the little devils all together for a family photo!